Triage and route support tickets automatically
New support ticket arrives. AI reads it, categorizes by urgency and topic, drafts a response, and routes critical issues to the right team member.
Why use this workflow
When support tickets pile up, the critical ones get buried alongside password resets and feature questions. Manual triage is slow and inconsistent because different agents categorise the same issue differently. This AI workflow reads every incoming ticket, analyzes the content and customer sentiment, and categorises it by both urgency (critical, high, medium, low) and topic (billing, technical, general, feedback). Critical issues get routed immediately to the right team member with full context. Lower priority tickets get a drafted response that an agent can review and send in seconds. Support teams using AI triage report faster resolution times for critical issues because nothing sits in a general queue waiting for a human to notice that a VIP customer is about to churn.
What this workflow does
- 1New support ticket triggers the workflow
- 2AI analyzes the ticket content and sentiment
- 3Categorizes by urgency (critical, high, medium, low) and topic
- 4Drafts a response and routes to the appropriate team member
Tools & integrations
The founding offer
The first 100 members lock in 40% off for 12 months. After 100, the discount drops to 20%.
Claim 40% Off (1st Year)