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Respond to every customer review automatically

New review comes in. AI analyzes sentiment, drafts a thoughtful response, and flags negative reviews for immediate human attention.

4 nodes 4 min setup 3 integrations

Why use this workflow

Customer reviews directly impact buying decisions and search rankings, but responding to every one is time consuming. This AI workflow monitors new reviews across your store, analyzes the sentiment of each one, and drafts a personalised response that matches your brand voice. Positive reviews get a grateful, specific reply that reinforces what the customer loved. Negative reviews get flagged immediately to your team via Slack with a suggested response and the original complaint context, so a human can step in quickly. Stores that respond to reviews consistently see higher conversion rates because prospective buyers trust brands that engage with their customers. This workflow ensures no review goes unanswered regardless of how many you receive each day.

What this workflow does

  1. 1New customer review triggers the workflow
  2. 2AI analyzes review sentiment (positive, neutral, negative)
  3. 3Drafts a personalised response matching your brand voice
  4. 4Flags negative reviews to your team via Slack

Tools & integrations

ShopifyOpenAISlack

The founding offer

The first 100 members lock in 40% off for 12 months. After 100, the discount drops to 20%.

Claim 40% Off (1st Year)